What to Expect

We provide personalized hearing care to all individuals to determine whether they have hearing loss or if they may be in need of hearing aid solutions. Your appointment with a hearing care professional will involve a hearing screening and an expert consultation to discuss the evaluation results. Your dedicated hearing professional will discuss your hearing health, help you understand what degree of hearing loss may exist for you, and discuss possible treatment solutions.

Below is what you may typically expect at your hearing appointment:

Hearing Screening

Your hearing care professional will examine and test your ears with the latest standard-of-care methods and technology. Test results will be illustrated and presented on a graph, known as an audiogram. Your hearing professional will review your audiogram results with you, as well as explain the cause of your hearing concerns, the type of hearing loss, and the level of hearing loss, if any exists.

Lifestyle Discussion

This step in the consultation is extremely crucial for your hearing professional to understanding you and your lifestyle. Although they will learn a lot from your audiogram results, no two people with similar hearing test results are the same. Expect your hearing care professional to ask several hearing related questions, as well as questions that pertain to your lifestyle wants and needs. You’ll be asked about the places and listening environments you frequent in order to determine what range of sound settings and technological features fit your lifestyle.

Hearing Aid Options

Your hearing professional will show you the hearing aids that are designed for your level of hearing loss and lifestyle, as well as your preferences for size and color. They will be able to determine what style of hearing aid may be more appropriate for you – a standard hearing aid (a Receiver-in-Canal or Behind-the-Ear) or a custom hearing aid (one that is modeled off of the anatomy of your ear canal). They may also demonstrate the hearing aid’s capabilities.

Budget Discussion

Your hearing professional will help you determine which hearing aids are appropriate for you based on the features that meet your lifestyle wants and needs. The cost of hearing aids will vary depending on the specific model and features, and how effective it is in various noise environments. You’ll also discuss insurance and financing options, if applicable.


Hearing tests should be performed annually. Here at Preferred Hearing Aid Center we know that hearing is such a critical aspect of your everyday life – including your career, relationships, physical and mental health, and more — so it’s important to be proactive, thorough, and treat any hearing loss before it turns into something bigger. Call us to schedule your hearing test and consultation today!

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

5 out of 5 Stars based on 203 Reviews on Google.

Josh was able to get me in to update my hearing aids to better suite my changing needs.

Reviewer Profile Photo Deana Nypan, on Google

I stopped at the Preferred Hearing Hearing aid office north of Baxter today. I didn't have an appointment but my left hearing aid wasn't charging right. Stephanie was at the front desk. She cleaned my hearing aid, changed settings, updated it, and found that one hearing aid was not functioning...

Reviewer Profile Photo Donna Winder, on Google

It was a good experience, very helpful and informative.

Reviewer Profile Photo ardell green, on Google

I’m very impressed and pleased with the product, but even more so by the people. The concern and caring, professional handling of my hearing problem, have been outstanding. I highly recommend their product and service.

Reviewer Profile Photo Bob Bayless, on Google

Good service and so far pleased with my new hearing aids. I have used aids for 11 years and cannot fault either the service or the product.

Reviewer Profile Photo Robert Bayless, on Google

Quick, efficient and knowledgeable.

Reviewer Profile Photo Gary Bradshaw, on Google

Went in without appointment because of whistling in left ear hearing aid and found out the tip of aid was stuck in my ear. I had lost tip, so I thought put new tip on and pushed the first one in farther. Was recommended to see doctor to remove tip....

Reviewer Profile Photo Mark Hodel, on Google

Great service. Understood my needs.

Reviewer Profile Photo Kristi York, on Google

Assist the second time we have been to preferred Hearing and would recommend it 100%. We are keeping track of our hearing loss over the years and are always reassured we do not need hearing aids at the present time. We get great explanations. We will be back next year...

Reviewer Profile Photo Concord, on Google

Great personal service....awesome!!

Reviewer Profile Photo William Blomquist, on Google

Convenient prompt , & efficient service!

Reviewer Profile Photo Becky, on Google

Great service listened to what I had to say. Didn't try to push my husband with a hearing aid he would not be happy with.

Reviewer Profile Photo Shari Birch, on Google

My wife visited here while we were in the area on vacation, due to an issue with one of her hearing aids. Her specialist was very helpful, and did his best to help us out of a bad situation while away from home, which was much appreciated.

Reviewer Profile Photo Jim Katzenmeyer, on Google

Knowledgeable, friendly business, thank you.

Reviewer Profile Photo Peggy Voss, on Google

I came in with a problem and it was handled immediately and efficiently.

Reviewer Profile Photo Elsa Carlson, on Google

Preferred Hearing Aid Center has very professional staff. I was a walk-in past client and Stephanie provided me immediate service and resoved the problem. She assured that they could respond with any future situations.

Reviewer Profile Photo Andy Schmidt, on Google

It was a very pleasant experience; very professional and sensitive toward my needs. Could not hope for any better

Reviewer Profile Photo gladys white, on Google

I needed the end (in-the-ear) pieces for my oldest pair of over the ear aids. She gave me several of them , in two sizes. She also made sure I had the replaceable tip pieces, that fit this set. I'm planning to wear the old ones near the water, so...

Reviewer Profile Photo Diane, on Google

I have been a client of preferred hearing for over three years. All associates have been respectful and very helpful. All have gone the extra mile to solve my issues, no matter how small. Steve Jellinger

Reviewer Profile Photo Steve Jellinger, on Google

Preferred hearing and Josh are great. I was in and out in about 20 minutes with new wires and tips. Josh adjusted my program so I hear better now.

Reviewer Profile Photo Scott Johns, on Google