About Us

About Us

Hearing solutions that are customized to each patient’s individual needs in Brainerd, Crosby, and Pequot Lakes, MN.

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to ensure they receive the best possible hearing care. We focus on continually serving those struggling with hearing loss with the best value in hearing aid technology in Brainerd, Crosby, Pequot Lakes, and the surrounding communities.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American. Hearing. Excellence.:

Comprehensive Evaluation

We evaluate your hearing, communication needs and goals for your life.
Recommend Only What Needs Recommending

Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.
Clear Understanding of the Hearing Journey and Results

We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.
Seeing and Hearing the Benefit

We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.
Treatment is More Than Just an Office Visit

We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.
Warranty for One, Warranty for All

When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.
Commitment for a Lifetime

All Audibel products receive free cleanings and testing for their lifetime.

Our Office

outside Preferred Hearing Aid Center in Brainerd

free-standing sign on grass outside Preferred Hearing Aid Center

Inside Our Office

table with various brochures for hearing aids

wooden steps up to glass-paneled double doors leading further into office

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

5 out of 5 Stars based on 203 Reviews on Google.

Josh was able to get me in to update my hearing aids to better suite my changing needs.

Deana Nypan, on Google

I stopped at the Preferred Hearing Hearing aid office north of Baxter today. I didn't have an appointment but my left hearing aid wasn't charging right. Stephanie was at the front desk. She cleaned my hearing aid, changed settings, updated it, and found that one hearing aid was not functioning...

Donna Winder, on Google

It was a good experience, very helpful and informative.

ardell green, on Google

I’m very impressed and pleased with the product, but even more so by the people. The concern and caring, professional handling of my hearing problem, have been outstanding. I highly recommend their product and service.

Bob Bayless, on Google

Good service and so far pleased with my new hearing aids. I have used aids for 11 years and cannot fault either the service or the product.

Robert Bayless, on Google

Quick, efficient and knowledgeable.

Gary Bradshaw, on Google

Went in without appointment because of whistling in left ear hearing aid and found out the tip of aid was stuck in my ear. I had lost tip, so I thought put new tip on and pushed the first one in farther. Was recommended to see doctor to remove tip....

Mark Hodel, on Google

Great service. Understood my needs.

Kristi York, on Google

Assist the second time we have been to preferred Hearing and would recommend it 100%. We are keeping track of our hearing loss over the years and are always reassured we do not need hearing aids at the present time. We get great explanations. We will be back next year...

Concord, on Google

Great personal service....awesome!!

William Blomquist, on Google

Convenient prompt , & efficient service!

Becky, on Google

Great service listened to what I had to say. Didn't try to push my husband with a hearing aid he would not be happy with.

Shari Birch, on Google

My wife visited here while we were in the area on vacation, due to an issue with one of her hearing aids. Her specialist was very helpful, and did his best to help us out of a bad situation while away from home, which was much appreciated.

Jim Katzenmeyer, on Google

Knowledgeable, friendly business, thank you.

Peggy Voss, on Google

I came in with a problem and it was handled immediately and efficiently.

Elsa Carlson, on Google

Preferred Hearing Aid Center has very professional staff. I was a walk-in past client and Stephanie provided me immediate service and resoved the problem. She assured that they could respond with any future situations.

Andy Schmidt, on Google

It was a very pleasant experience; very professional and sensitive toward my needs. Could not hope for any better

gladys white, on Google

I needed the end (in-the-ear) pieces for my oldest pair of over the ear aids. She gave me several of them , in two sizes. She also made sure I had the replaceable tip pieces, that fit this set. I'm planning to wear the old ones near the water, so...

Diane, on Google

I have been a client of preferred hearing for over three years. All associates have been respectful and very helpful. All have gone the extra mile to solve my issues, no matter how small. Steve Jellinger

Steve Jellinger, on Google

Preferred hearing and Josh are great. I was in and out in about 20 minutes with new wires and tips. Josh adjusted my program so I hear better now.

Scott Johns, on Google