About Us

About Us

Hearing solutions that are customized to each patient’s individual needs in Brainerd, Crosby, and Pequot Lakes, MN.

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to ensure they receive the best possible hearing care. We focus on continually serving those struggling with hearing loss with the best value in hearing aid technology in Brainerd, Crosby, Pequot Lakes, and the surrounding communities.

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American. Hearing. Excellence.:

Comprehensive Evaluation

We evaluate your hearing, communication needs and goals for your life.
Recommend Only What Needs Recommending

Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.
Clear Understanding of the Hearing Journey and Results

We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.
Seeing and Hearing the Benefit

We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.
Treatment is More Than Just an Office Visit

We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.
Warranty for One, Warranty for All

When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.
Commitment for a Lifetime

All Audibel products receive free cleanings and testing for their lifetime.

Our Office

outside Preferred Hearing Aid Center in Brainerd

free-standing sign on grass outside Preferred Hearing Aid Center

Inside Our Office

table with various brochures for hearing aids

wooden steps up to glass-paneled double doors leading further into office

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

5 out of 5 Stars based on 183 Reviews on Google.

Josh was a rep that knew what talking about helped me out to get the right hearing aides for me

Scott Pierson, on Google

Great appointment. Technician was very professional and helpful.

John Vinar, on Google

I have been so impressed with the continued care I have received after the initial purchase. (December 2024) As my ears have rapidly changed the staff has worked just as fast to keep my hearing aids adjusted. All of my concerns and questions have been answered with respect and compassion.

Leslie Bauman, on Google

It was great. Extremely educational. Super nice helpful guy we worked with (forgot his name) very knowledgeable.

chuck swanson, on Google

I was very pleased with the service that I received. He was kind and attentive. Answered all my questions.

Roberta Odom, on Google

Dustin is so nice and very helpful wonderful place

Renae May, on Google

No waiting---Problem eliminated in minutes--- Excellent service...

Keith Nelson, on Google

It was a good experience, very helpful and informative.

ardell green, on Google

Outstanding service for 2 years, now. I recommend them to you.

Raymond Reinertsen, on Google

Josh was very good at explaining and showing me how the aid works. Plus I was in before my apt, that was nice.

MaryJane DeLong, on Google

Good customer service by Josh.

Scott Weihrauch, on Google

Very prompt. No wait time. Seems very knowledgeable about the hearing aide business. Listened to my concerns. Explained things well. Did some small adjustments. Offered some tips and advice. I plan on returning for new hearing aides in the near future. Nice to work with.

Bruce & Carol Triplett, on Google

A very good delivery of the product. A very thorough explanation of the features and how to use them. My questions were answered directly and effectively. Very happy with my selection of this company for my hearing aids.

J. David Martin, on Google

3/24/26. Joshua made adjustments to my hearing aids today. He has shown great patience as I work to adjust to wearing hearing aids. The office staff are helpful. Easy to work with Preferred Hearing. ——-/——- Joshua tested my hearing and fitted me for hearing aides. He made the process easy...

S M, on Google

Josh was exceptional with the care I needed. Takes the time to explain and go over everything until you understand it. I highly recommend them. It’s nice to work with someone who has a personality along with professionalism.He fixed the problem in minutes!

Michelle Smith, on Google

Simple fix. Phone updated automatically and my left hearing aid was not working properly. The app couldn’t find it.

William Adams, on Google

Very knowledgeable, gave advice and tips. Super helpful!!!!

Mary K, on Google

Always very polite and positive person. Nice to deal with.

Jack Davis, on Google

Easy to scchedule appointmennts which are handled to innclude possible additional issues you may be incountering.

David Erickson, on Google

Great service listened to what I had to say. Didn't try to push my husband with a hearing aid he would not be happy with.

Shari Birch, on Google