Our Staff

Joshua Heldt

HID/Owner

Josh began working in the grocery business with his Dad and Grandfather at a young age.  As an adult he proudly served his country and completed one deployment during Operation Iraqi Freedom.  In 2018 Josh decided he was ready for a change and began working for Brian Hillesland at Preferred Hearing Aid Center and Jefferson Hearing Aid Center.  He quickly grew to love the industry and purchased the business from Hillesland in 2023.  Josh enjoys continuing to work with Brian and gaining knowledge from Hillesland’s 30 plus years of experience.  The aspect of the business Josh enjoys the most is building relationships with patients and helping them choose the best possible options for their hearing needs.

When not in the office Josh can most likely be found at a BMX track with his three youngest children or on the golf course with friends.

AnnaMae Leibold

Office Manager

AnnaMae was born and raised in Brainerd, MN.  After high school she worked as a care provider for adults with disabilities.  She joined Preferred Hearing Aid Center in 2020 answering phones and is now the office manager.  A typical day consists of helping patients, scheduling, preparing materials for appointments, supporting the providers, and managing Preferred Hearing’s three offices.  AnnaMae’s favorite part of working at Preferred Hearing is helping take care of patients’ by finding solutions for their needs and creating new relationships with people in our community!

Outside of the office AnnaMae enjoys hunting, fishing, and camping with her daughter and fiancé.

Christian Larsen

HID Trainee

After hearing his family talk ‘hearing aids’ for many years Christian finally began the transition to join the family business in 2022.  He learned very quickly and excels at understanding the needs of our patients and recommending the best options for their situation.  Christian’s favorite part of working at Preferred Hearing is getting to work with his family and being able to see the changes hearing aids make in the everyday lives of our patients.

When he is not in the office Christian can be found with his wife and two daughters running back and forth between activities or in his kayak fishing on one of the many beautiful lakes in the area.

Marcie Heldt

Owner/Administrator

Marcie owns Preferred Hearing Aid Center and Jefferson Hearing Aid Center with her husband Josh.  She has her bachelor’s degree in social work and previously worked as a child protection social worker and has enjoyed her shift into the family business.  Marcie mainly works behind the scenes but enjoys the times she gets to work directly with patients. 

Marcie has five children.  Her two oldest works at Preferred Hearing Aid Center.  When she is not in the office she can usually be found at the BMX track or some other activity with her three youngest children or spending time with her three beautiful granddaughters.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 129 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Everything was explained and easy to understand the instructions. Very helpful and the adjustments are great on my hearing aids

Reviewer Profile Photo Iris Hinchcliff, on Google

Very good experience very nice building and very nice people working there thank you very much

Reviewer Profile Photo Nancy Powell, on Google

Great experience, highly recommended

Reviewer Profile Photo howard powell jr, on Google

Very friendly and knowledgeable. Helped to define my needs.

Reviewer Profile Photo Jeanne Troge, on Google

Excellent

Reviewer Profile Photo Carolyn Hage, on Google

I bought my Audibel hearing aids from them approximately 10 years ago and was happy with them. About a year ago I thought I would try OTC hearing aid just to see if there really was a difference. They seemed to work well at the beginning but after a while...

Reviewer Profile Photo Randall Renstrom, on Google

My concerns were immediately addressed and corrected in a professional and kind manner: a very positive experience.

Reviewer Profile Photo Linda Turpening, on Google

Able to see me same day as I called for repair. Easy to fix they had everything on hand to do the repair inhouse.

Reviewer Profile Photo paula justen, on Google

Excellent service. Very friendly helpful and honest

Reviewer Profile Photo Randy Black, on Google

Very helpful in determining what type of hearing aid I needed. Explained test results in a clear professional manner. I did not feel pressured to purchase anything. Glad I chose this provider.

Reviewer Profile Photo Vicki Black, on Google

Experts with personalities. Efficient, reliable, and effective 👌

Reviewer Profile Photo Len Laulainen, on Google

I was impressed with how professional my appointment was handled.

Reviewer Profile Photo Diane von Ende, on Google

Excellent service. Was able to solve the problem getting my husbands hearing aid hooked into his Tru hearing app. Were so happy to know that Preferred Hearing carries Tru Hearing aids!!

Reviewer Profile Photo Ruth Jansen, on Google

Went over how my hearing aids were working and adjusted them a little and updated my Truhearing app on my phone.

Reviewer Profile Photo D Johnson, on Google

Excellent service of my hearing aids and answered all my questions. Even did an updated hearing test. Took extra time with me and very knowledgeable and helpful as I needed both sets of my hearing aids checked. I love Preferred Hearing Aid Center! A+++

Reviewer Profile Photo ellie may, on Google

My second appointment since I got my hearing aids and Dustin was AWESOME! He adjusted my settings for softer sounds and it sounds much clearer. I would highly recommend him helping me get the best use out of your hearing aids.

Reviewer Profile Photo Graeme Norgard, on Google