Our Staff

Joshua Heldt

HID/Owner

Josh began working in the grocery business with his Dad and Grandfather at a young age.  As an adult he proudly served his country and completed one deployment during Operation Iraqi Freedom.  In 2018 Josh decided he was ready for a change and began working for Brian Hillesland at Preferred Hearing Aid Center and Jefferson Hearing Aid Center.  He quickly grew to love the industry and purchased the business from Hillesland in 2023.  Josh enjoys continuing to work with Brian and gaining knowledge from Hillesland’s 30 plus years of experience.  The aspect of the business Josh enjoys the most is building relationships with patients and helping them choose the best possible options for their hearing needs.

When not in the office Josh can most likely be found at a BMX track with his three youngest children or on the golf course with friends.

AnnaMae Leibold

Office Manager

AnnaMae was born and raised in Brainerd, MN.  After high school she worked as a care provider for adults with disabilities.  She joined Preferred Hearing Aid Center in 2020 answering phones and is now the office manager.  A typical day consists of helping patients, scheduling, preparing materials for appointments, supporting the providers, and managing Preferred Hearing’s three offices.  AnnaMae’s favorite part of working at Preferred Hearing is helping take care of patients’ by finding solutions for their needs and creating new relationships with people in our community!

Outside of the office AnnaMae enjoys hunting, fishing, and camping with her daughter and fiancé.

Christian Larsen

HID Trainee

After hearing his family talk ‘hearing aids’ for many years Christian finally began the transition to join the family business in 2022.  He learned very quickly and excels at understanding the needs of our patients and recommending the best options for their situation.  Christian’s favorite part of working at Preferred Hearing is getting to work with his family and being able to see the changes hearing aids make in the everyday lives of our patients.

When he is not in the office Christian can be found with his wife and two daughters running back and forth between activities or in his kayak fishing on one of the many beautiful lakes in the area.

Marcie Heldt

Owner/Administrator

Marcie owns Preferred Hearing Aid Center and Jefferson Hearing Aid Center with her husband Josh.  She has her bachelor’s degree in social work and previously worked as a child protection social worker and has enjoyed her shift into the family business.  Marcie mainly works behind the scenes but enjoys the times she gets to work directly with patients. 

Marcie has five children.  Her two oldest works at Preferred Hearing Aid Center.  When she is not in the office she can usually be found at the BMX track or some other activity with her three youngest children or spending time with her three beautiful granddaughters.

Patient Reviews

Read a Few of Our Google Reviews

4.9 out of 5 Stars based on 39 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

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Ms.Stephanie Holmes, on Google

Polite, efficient, very pleased with visit

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Julie Lepisto, on Google

Excellant customer service and extensive product knowledge

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Brian Avery, on Google

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Frank Prebeck, on Google

Very helpful, good lusteners.

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Denny, on Google

From from the first appointment to the fitting of my hearing aids this company was excellent. Very professional with great customer service. I especially like that I talk to a person every time I called and not a machine. I would recommend this hearing aid provider to everyone.

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Sue Sterling, on Google

Great service. I was able to get an appointment right away. Very friendly and kind. Helped me save thousands of dollars by repairing old hearing aid. This really helped me as my wife and I are seniors on a fixed income.

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Bill Lewis, on Google

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Jim Brandon, on Google

It was a very pleasant experience; very professional and sensitive toward my needs. Could not hope for any better

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gladys white, on Google

Very good Very professional and helpful Look forward additional appointments and service

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dianna nelson, on Google

Great service listened to what I had to say. Didn't try to push me with a hearing aid I would not be happy with.

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Shari Birch, on Google

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Gail Bergman, on Google

Very easy to talk to and explained things well

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Cindy Lawrence, on Google

Informed of family history regarding the business. Very detailed information regarding new hearing ads. Took time for questions. Patient and friendly. Christian did an excellent job, and continues to do so with follow-ups!

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chris larson, on Google

Christian was personable and friendly while being very professional. He answered all my questions and helped me make the right decision for my needs

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Kelly Thro, on Google

Fast, friendly, personable, and knowledgeable. Great service.

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Lynn Gagne, on Google

Excellent service

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Stuart Maki, on Google

The entire process from initial testing to choosing the hearing aids to picking them up was quick and easy. Christian is very knowledgeable and friendly. He explained the parameters of my hearing loss in an easy to understand way. When picking up the hearing aids he programmed them to fit...

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Roland Henkel, on Google

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Audrey Powers, on Google

Jousha made me feel comfortable and at ease concerning my need of hearing aids. He took plenty of time to answer all my questions and showed me what a change it made to have hearing aids. At first I was a little depressed about needing them but now I’m looking...

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Patty Ingberg, on Google

This center offers outstanding customer service. My dad has medical limitations that sometimes make travel difficult. Joshua Heldt was so accommodating and understanding and helped us work out a way to limit our travel and still receive a high-quality product and the personalized care that my dad needed. Helping an...

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S L, on Google

Polite and helpful.

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Laura Eichstadt, on Google

Great, friendly, answered all my questions. Easy, quick in for appt right on time. Excited to know they have my back covered. Full service, one stop shopping, repairs. Etc Thank you, glad they are close by too.

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Molly, on Google

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Linda Petrie, on Google

So far so good but I just got my first set of hearing aids there. Time will tell.

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Paulette Nuetzel, on Google