Our Staff

Joshua Heldt

HID/Owner

Josh began working in the grocery business with his Dad and Grandfather at a young age.  As an adult he proudly served his country and completed one deployment during Operation Iraqi Freedom.  In 2018 Josh decided he was ready for a change and began working for Brian Hillesland at Preferred Hearing Aid Center and Jefferson Hearing Aid Center.  He quickly grew to love the industry and purchased the business from Hillesland in 2023.  Josh enjoys continuing to work with Brian and gaining knowledge from Hillesland’s 30 plus years of experience.  The aspect of the business Josh enjoys the most is building relationships with patients and helping them choose the best possible options for their hearing needs.

When not in the office Josh can most likely be found at a BMX track with his three youngest children or on the golf course with friends.

AnnaMae Leibold

Office Manager

AnnaMae was born and raised in Brainerd, MN.  After high school she worked as a care provider for adults with disabilities.  She joined Preferred Hearing Aid Center in 2020 answering phones and is now the office manager.  A typical day consists of helping patients, scheduling, preparing materials for appointments, supporting the providers, and managing Preferred Hearing’s three offices.  AnnaMae’s favorite part of working at Preferred Hearing is helping take care of patients’ by finding solutions for their needs and creating new relationships with people in our community!

Outside of the office AnnaMae enjoys hunting, fishing, and camping with her daughter and fiancé.

Christian Larsen

HID Trainee

After hearing his family talk ‘hearing aids’ for many years Christian finally began the transition to join the family business in 2022.  He learned very quickly and excels at understanding the needs of our patients and recommending the best options for their situation.  Christian’s favorite part of working at Preferred Hearing is getting to work with his family and being able to see the changes hearing aids make in the everyday lives of our patients.

When he is not in the office Christian can be found with his wife and two daughters running back and forth between activities or in his kayak fishing on one of the many beautiful lakes in the area.

Marcie Heldt

Owner/Administrator

Marcie owns Preferred Hearing Aid Center and Jefferson Hearing Aid Center with her husband Josh.  She has her bachelor’s degree in social work and previously worked as a child protection social worker and has enjoyed her shift into the family business.  Marcie mainly works behind the scenes but enjoys the times she gets to work directly with patients. 

Marcie has five children.  Her two oldest works at Preferred Hearing Aid Center.  When she is not in the office she can usually be found at the BMX track or some other activity with her three youngest children or spending time with her three beautiful granddaughters.

Patient Reviews

Read a Few of Our Google Reviews

5 out of 5 Stars based on 147 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Excellent service, testing and purchasing process. Thank you.

Reviewer Profile Photo Deborah Birkeland, on Google

They works great , I have no complaints

Reviewer Profile Photo William Holmes, on Google

Thorough hearing test for free as part of my Medicare Advantage plan. No pressure to buy hearing aids. They just presented the options and were very helpful.

Reviewer Profile Photo Bill Sanford, on Google

Great place, Josh was so helpful and really knowledgeable about the products.

Reviewer Profile Photo Karen Norris, on Google

I had major issues with the company I bought my hearing aids from. Joshua Heldt was great. Adjusted my Starkey hearing aides so they are now working great. Took the time to explain and show me how to operate and care for my aides. Thank you for helping me.

Reviewer Profile Photo Suzanna Jocelyn, on Google

Awesome service

Reviewer Profile Photo mark hodel, on Google

My earing aids needed a small adjustment which was quickly and professionally done.

Reviewer Profile Photo Sharon Munter, on Google

Very knowledgeable, gave advice and tips. Super helpful!!!!

Reviewer Profile Photo Mary K, on Google

The representative tested my ears then he suggested the best hearing aid for me. He was very detailed. And he gave me a lot of good information.

Reviewer Profile Photo William Holmes, on Google

My second appointment since I got my hearing aids and Dustin was AWESOME! He adjusted my settings for softer sounds and it sounds much clearer. I would highly recommend him helping me get the best use out of your hearing aids. This is about third visit with Dustin and he...

Reviewer Profile Photo Graeme Norgard, on Google

Very happy w/ Josh and satisfied w/ his solution to my issue. Marie

Reviewer Profile Photo Marie Porter, on Google

Very satisfied with the service.

Reviewer Profile Photo Faye Smuk, on Google

I’ve had my hearing aids for two days. Starkey is the brand. I love my new hearing aids and the app that goes along with them which explains how to take care of them. I can change settings on the app too. Josh throughly explained everything I needed to know...

Reviewer Profile Photo Eileen Thorvilson, on Google

Simple fix. Phone updated automatically and my left hearing aid was not working properly. The app couldn’t find it.

Reviewer Profile Photo William Adams, on Google

It was great. Extremely educational. Super nice helpful guy we worked with (forgot his name) very knowledgeable.

Reviewer Profile Photo chuck swanson, on Google

Excellent

Reviewer Profile Photo Martha Mumaw, on Google

Preferred hearing and Josh are great. I was in and out in about 20 minutes with new wires and tips. Josh adjusted my program so I hear better now.

Reviewer Profile Photo Scott Johns, on Google

Everything was explained and easy to understand the instructions. Very helpful and the adjustments are great on my hearing aids

Reviewer Profile Photo Iris Hinchcliff, on Google

Very good experience very nice building and very nice people working there thank you very much

Reviewer Profile Photo Nancy Powell, on Google

Great experience, highly recommended

Reviewer Profile Photo howard powell jr, on Google