Our Staff

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Joshua Heldt

HID/Owner

Josh began working in the grocery business with his Dad and Grandfather at a young age.  As an adult he proudly served his country and completed one deployment during Operation Iraqi Freedom.  In 2018 Josh decided he was ready for a change and began working for Brian Hillesland at Preferred Hearing Aid Center and Jefferson Hearing Aid Center.  He quickly grew to love the industry and purchased the business from Hillesland in 2023.  Josh enjoys continuing to work with Brian and gaining knowledge from Hillesland’s 30 plus years of experience.  The aspect of the business Josh enjoys the most is building relationships with patients and helping them choose the best possible options for their hearing needs.

When not in the office Josh can most likely be found at a BMX track with his three youngest children or on the golf course with friends.

AnnaMae Leibold

Office Manager

AnnaMae was born and raised in Brainerd, MN.  After high school she worked as a care provider for adults with disabilities.  She joined Preferred Hearing Aid Center in 2020 answering phones and is now the office manager.  A typical day consists of helping patients, scheduling, preparing materials for appointments, supporting the providers, and managing Preferred Hearing’s three offices.  AnnaMae’s favorite part of working at Preferred Hearing is helping take care of patients’ by finding solutions for their needs and creating new relationships with people in our community!

Outside of the office AnnaMae enjoys hunting, fishing, and camping with her daughter and fiancé.

Christian Larsen

HID Trainee

After hearing his family talk ‘hearing aids’ for many years Christian finally began the transition to join the family business in 2022.  He learned very quickly and excels at understanding the needs of our patients and recommending the best options for their situation.  Christian’s favorite part of working at Preferred Hearing is getting to work with his family and being able to see the changes hearing aids make in the everyday lives of our patients.

When he is not in the office Christian can be found with his wife and two daughters running back and forth between activities or in his kayak fishing on one of the many beautiful lakes in the area.

Marcie Heldt

Owner/Administrator

Marcie owns Preferred Hearing Aid Center and Jefferson Hearing Aid Center with her husband Josh.  She has her bachelor’s degree in social work and previously worked as a child protection social worker and has enjoyed her shift into the family business.  Marcie mainly works behind the scenes but enjoys the times she gets to work directly with patients. 

Marcie has five children.  Her two oldest works at Preferred Hearing Aid Center.  When she is not in the office she can usually be found at the BMX track or some other activity with her three youngest children or spending time with her three beautiful granddaughters.

Patient Reviews

Read what some of our patients have to say about our staff and our office in our Google Reviews!

4.6 out of 5 Stars based on 241 Reviews on Google.

Helpful professionals giving excellent service.

Reviewer Profile Photo Jerry Jensen, on Google

preferred hearing

Reviewer Profile Photo Beverly Marx, on Google

It was a great experience. Joshua set me up with Starkey. The experience was out of this world. I have hearing aides that actually work.

Reviewer Profile Photo thomas cartier, on Google

Very knowledgeable and friendly

Reviewer Profile Photo Brian Avery, on Google

I like the service, but having issues with the hearing aids they prescribed.

Reviewer Profile Photo Earl Hinrichs, on Google

Very prompt. No wait time. Seems very knowledgeable about the hearing aide business. Listened to my concerns. Explained things well. Did some small adjustments. Offered some tips and advice. I plan on returning for new hearing aides in the near future. Nice to work with.

Reviewer Profile Photo Bruce & Carol Triplett, on Google

Stephani was amazing. She was totally pleasant, professional, knowledgeable, and caring. She fixed my hearing aids and helped me through my problem and answered ever question I had. Truly a a great asset to your company.

Reviewer Profile Photo Susan Prozinski, on Google

Josh presented the interview in flawless fashion detailing important information regarding my hearing loss as it relates to the devices he can offer me.

Reviewer Profile Photo R Carter, on Google

Awesome service

Reviewer Profile Photo mark hodel, on Google

Thank you to Josh of Preferred Hearing. I was very pleased with your fast, efficient service and listening to my concerns. I will share you’re name with my peers!

Reviewer Profile Photo Allyson Bergman, on Google

Easy to schedule appointmennts which are handled to include possible additional issues you may be incountering.

Reviewer Profile Photo David Erickson, on Google

Friendly and professional

Reviewer Profile Photo Paulette Nuetzel, on Google

Very good service. Knowledgable, very pleasant to work with. Good company to work with!!

Reviewer Profile Photo Judy Tadman, on Google

Excellent

Reviewer Profile Photo Carolyn Hage, on Google

Preferred hearing and Josh are great. I was in and out in about 20 minutes with new wires and tips. Josh adjusted my program so I hear better now.

Reviewer Profile Photo Scott Johns, on Google

Knowledgeable, friendly business, thank you.

Reviewer Profile Photo Peggy Voss, on Google

Great job great experience,,,

Reviewer Profile Photo Dan Bahr, on Google

Always good!

Reviewer Profile Photo Daniel ONeill, on Google

It was so convenient to have a mobile service available for my mom’s hearing test. She was more relaxed in the comfort of her own home while her hearing was tested. A laptop computer was used as a visual aid to show my mom a graph of her hearing loss....

Reviewer Profile Photo Dustine Gallagher, on Google

Fantastic service, Five Stars

Reviewer Profile Photo Ron Bodell, on Google