About Us

About Us

Hearing solutions that are customized to each patient’s individual needs in Brainerd, Crosby, and Pequot Lakes, MN.

Our Practice

Our practice prides itself on taking care of each patient as if they were our own family member to ensure they receive the best possible hearing care.  We focus on continually serving those struggling with hearing loss with the best value in hearing aid technology in Brainerd, Crosby, Pequot Lakes, and the surrounding communities.  

Our Commitment

Our commitment to patient care was built around the mutual agreement of honor, integrity and trust with each patient. As a part of the nationwide Audibel network, we aim to provide the greatest hearing care experience possible by abiding to the following standards that define American. Hearing. Excellence.:

  1. Comprehensive Evaluation

    We evaluate your hearing, communication needs and goals for your life.

  2. Recommend Only What Needs Recommending

    Because we evaluate all your hearing and communication needs, we will recommend a treatment plan that is unique to you and designed to meet your needs.

  3. Clear Understanding of the Hearing Journey and Results

    We make sure that you understand what steps will be taken on your journey to better hearing and what the realistic outcomes are for those steps.

  4. Seeing and Hearing the Benefit

    We will verify that the hearing instruments and accessories that go with them are working and provide the benefit that you need. This verification may be done through several clinically adopted tools such as Real Ear Measurement, Speech Mapping or Sound Field Verification.

  5. Treatment is More Than Just an Office Visit

    We work with you to create a long-term treatment plan, define follow-up appointments, perform regular ongoing evaluations, and any additional care that you may need to make sure you stay satisfied with your hearing in the years to come.

  6. Warranty for One, Warranty for All

    When you work with Audibel, you are working not only with your local hearing healthcare professionals, but also the national network that will honor the warranty and support and service guarantees on all Audibel products.

  7. Commitment for a Lifetime

    All Audibel products receive free cleanings and testing for their lifetime.

Our Office

outside Preferred Hearing Aid Center in Brainerd
free-standing sign on grass outside Preferred Hearing Aid Center
outside Preferred Hearing Aid Center in Brainerd

Inside Our Office

table with various brochures for hearing aids
wooden steps up to glass-paneled double doors leading further into office
wooden steps up to glass-paneled double doors leading further into office
audio testing room with booth and equipment at table

Patient Reviews

Read a Few of Our Google Reviews

5 out of 5 Stars based on 169 Reviews on Google.

Read what some of our patients have to say about our staff and our office!

Very knowledgeable, gave advice and tips. Super helpful!!!!

Reviewer Profile Photo Mary K, on Google

Always very polite and positive person. Nice to deal with.

Reviewer Profile Photo Jack Davis, on Google

Easy to scchedule appointmennts which are handled to innclude possible additional issues you may be incountering.

Reviewer Profile Photo David Erickson, on Google

Great service listened to what I had to say. Didn't try to push my husband with a hearing aid he would not be happy with.

Reviewer Profile Photo Shari Birch, on Google

very prompt in scheduling and very competent in fitting and adjusting my hearing aids.

Reviewer Profile Photo Rick Gabriel, on Google

Excellent service. Was able to solve the problem getting my husbands hearing aid hooked into his Tru hearing app. Were so happy to know that Preferred Hearing carries Tru Hearing aids!!

Reviewer Profile Photo Ruth Jansen, on Google

Friendly, professional staff. I really appreciate them unpacking the differences among the brands, styles of ear devices. They also explain the ins and outs of insurance and warranties. I like technology but I also needn’t explained to me—they are are patient as I learn.

Reviewer Profile Photo Jean Neitzel, on Google

Great customer service. All questions addressed.

Reviewer Profile Photo Beth Solheim, on Google

I always get quick friendly service at Preferred Hearing.

Reviewer Profile Photo kent buckingham, on Google

Very informative

Reviewer Profile Photo Sue Enghauser, on Google

Dustin was fantastic! He knows his stuff and is very patient and friendly.

Reviewer Profile Photo D.M. Kinney, on Google

Very friendly staff and easy to do the test

Reviewer Profile Photo Regina McGuire, on Google

I’m a retired ear nose and throat surgeon And found Dustin Bowers to be exceptional.

Reviewer Profile Photo Rose Mohr, on Google

I was very pleased with Marcies professional visit she is a very nice lady thank you

Reviewer Profile Photo Eugene Gangestad, on Google

Joshua tested my hearing and fitted me for hearing aides. He made the process easy as he answered all of my questions and explained my options. He is experienced and knowledgable. I highly recommend Preferred Hearing Aid Center.

Reviewer Profile Photo S M, on Google

I needed the end (in-the-ear) pieces for my oldest pair of over the ear aids. She gave me several of them , in two sizes. She also made sure I had the replaceable tip pieces, that fit this set. I'm planning to wear the old ones near the water, so...

Reviewer Profile Photo Diane, on Google

Preferred hearing and Josh are great. I was in and out in about 20 minutes with new wires and tips. Josh adjusted my program so I hear better now.

Reviewer Profile Photo Scott Johns, on Google

Appt. went very well- took care of all the problems. Was very courteous.

Reviewer Profile Photo peggy lind, on Google

Excellent service, testing and purchasing process. Thank you.

Reviewer Profile Photo Deborah Birkeland, on Google

They works great , I have no complaints

Reviewer Profile Photo William Holmes, on Google

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